In case of damage caused by the carrier, please contact us with confidence; we will intervene for you to get compensation in accordance with local laws.
Our modalities are the following:
1. Vector Delivery, we refund 1 euro per kg as per Law 450 on transport. Including the indicated costs of packaging and shipping, in case of damages we refund 1 euro per kg, according to law 450 on vector transport.
2. Optional Insured Shipping, refunds the full amount paid for the item.
It’s possible (if needed) to insure the shipment on the value of the goods. In case of damage we will reimburse the total amount paid for the purchase It’s a recommended modality in cases of expensive items. In this case the damaged goods will necessarily be returned.
If a damaged object is delivered, the customer will necessarily have to file claim with the waybill exhibited by courier. Otherwise it will not be possible to advance claims for damages.
It’s the full responsibility of the buyer to control the goods before withdrawal.
If the courier does not allow such operations, our advice in this case is to sign with reserve, indicating that you have been prevented from carrying out checks.