Contacts
Contact generic services
customerservice@dimanoinmano.nz
Packaging costs and shipment
Our costs
Depends on the volume and on the delicacy of the product:
| Minimum cost: | Free |
| Maximum cost: | Depends on the volume and destination |
Shipping Times
To receive your orders
We engage ourselves to speed the shipment process but considering the characteristiques of our products, here are the average delivery times:
| Express Delivery: | 1 - 10 Days |
| Standard Delivery: | 1 - 15 Days |
Payments
How you can pay for your purchases
Hipay
Credit Card & Debit Card or Direct Transfer Sofort with HiPay
It’s safe to insert the data of your credit card thanks to the SSL protocol. It guarantees a safe management of your own payment.
Neither DiManoinMano nor third parts could have access to your credit card number or to your personal informations.
HiPay company controls the card number, its validity and the access rights.
This process helps your order to be confirmed and shipped as soon as possible.
Direct Transfer Sofort with Hipay
Thanks to the safe payment system Sofort Banking, you can shop easily and quickly online through a transfer ordained directly by your account online.
You will no longer need to make the transfer later, in a different window of your browser, accessing your bank's online account and manually entering IBAN and recipient data and amount.
You will not need to complete all the process to do another transfer, the transfer will be ordained automatically using your Home Banking usual credentials!
During the payment procedure you will be redirected on the website of Sofort where you will be asked: the name of the bank of the account you will use to place the order, your access credentials to your home banking (with the modalities you normally use to enter in your account online)
These informations will neither be registered by DiManoinMano nor by Sofort but will only serve to effectuate the transfer from your bank.
The service is active for all the main banks in Italy, Switzerland, Austria, Germany, Holland, France, Spain and UK.
Sofort Banking is certified by the German standard TUV.
Direct Transfer Sofort
Online direct transfer
Thanks to the safe payment system Sofort Banking, you can shop easily and quickly online through a transfer ordained directly by your account online.
You will no longer need to make the transfer later, in a different window of your browser, accessing your bank's online account and manually entering IBAN and recipient data and amount.
You will not need to complete all the process to do another transfer, the transfer will be ordained automatically using your Home Banking usual credentials!
During the payment procedure you will be redirected on the website of Sofort where you will be asked: the name of the bank of the account you will use to place the order, your access credentials to your home banking (with the modalities you normally use to enter in your account online)
These informations will neither be registered by DiManoinMano nor by Sofort but will only serve to effectuate the transfer from your bank.
The service is active for all the main banks in Italy, Switzerland, Austria, Germany, Holland, France, Spain and UK.
Only available for Euro currency (€).
Sofort Banking is certified by the German standard TUV.
PayPal
Simple and Safe
Paypal helps to make payments through your own E-Mail address and your password Paypal.
Purchasing everywhere online is this easy! The payment is received immediately and the order is shipped quickly.
Bank Wire
Pay at your Bank
You will receive an E-Mail to confirm the creation of your order where you will find all the informations useful to do the bank transfer.
Please attribute the bank transfer to:
Di Mano in Mano Soc Coop
ABI 08453 - CAB 32860 - C/C 0000000172091
IBAN IT08U0845332860000000172091
BIK CODE: GATE IT MM
Insert as CAUSAL the order number (DCIT xxxxxx).
Send the bank transfer receipt following the procedure indicated on the confirmation E-Mail we sent you.
Payment at withdrawal
See the products and then pay
It’s possible to pay during the withdrawal of your purchase.
- While you choose the forwarder, select the option “Withdrawal at the warehouse”.
- It’s necessary to receive the confirmation E-Mail stating “order ready for pickup” before coming to the warehouse to pick the purchase.
- It will not be immediately possible to modify the order during the withdrawal.
- You have to pickup your order 5 working days after you received the confirmation E-Mail.